WARNING: This product contains nicotine. Nicotine is an addictive chemical.
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R&D Innovation
Based on our rich - experience engineers team, Vapen also invest much revenues. in research, development and innovation design every year.
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Quality Control
We control the quality in the production process to ensure that the product meets relevant...
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Brand Promotion
We can provide brand promotion services according to customer needs...
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Fast Delivey
Custom labeling. Custom design according to specific specification.
Custom packing.
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After-Sales Service
We can provide after-sales service, including product maintenance...
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Our Team
Our Professional Team
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Professional team, intelligent service

Our corporate service team is composed of a group of experienced, high -quality professionals. They have extensive industry knowledge and skills, and have a deep understanding and keen insight in customer needs. Our team is committed to providing comprehensive, professional and efficient services to corporate customers, thereby helping customers enhance competitiveness and achieve success.

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FAQ
Frequently Asked Questions

We offer a complete service ranging from sample testing to bulk ordering, supporting customized production, and covering transportation delivery and after-sales support. This service is directly handled by professional manufacturers.

How to order?

1. Kindly tell us to know which item, quantity, color, etc. you want to order.

2. Proforma invoice (PI) will be sent to you as per your order information.

3. Kindly check the PI. If everything is OK, we will delivery the goods ASAP after your payment.

4. The fastest and economic shipping way will be chosen to ship them to you.

5. Door to door service.

6. Check your package and make sure all of the goods can satisfy you.

Shipping & delivery

1.Shipment methods: UPS, DHL, Fedex, TNT, EMS, Air express, etc.

2.Delivery time is within 12 hours after payment confirmed. 

3.It will take 3~7days for shipping (depending on the destination country).

4.Any import charges or fees are buyer’s responsibility.

(Please note that some remote place will take around 1-3 days more on delivery.)

After-Sales Service

1.The e cigarette has 12 months warranty after shipment except human factors.

2.All the products are strictly checked before packing,ensure the defective rate is less than 1%.

3.In case any defective occured during transportation or by improper use,

(we will send you replacements in your next order.In case the defective is over 1%, all the defective products should be returned for replacements.)

4.Buyer is responsible for the shipping of return and seller is responsible for the shipping of resending replacements.

What's the Minimum.Order.Quantity?

10 pcs for sample order. 1000-10000 pcs for custom order accordingly

Can l order some samples to test before bulk order?

YES. Highly welcome your sample order to test our quality first.

Are you a manufacturer?

YES

What's the process of custom order?

Step 1: Confirm the details of customization.

Step 2: Place the order.

Step 3: Make the design file (you can send us directly, or we can make the design file for you, or we can send you the blank template then you fill the designs in it).

Step 4: Arrange the pre-production sample.

Step 5: Get your approval of the sample.

Step 6: Starting mass production.

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